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Job Details

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Posted: 09/11/2017
Company name: Chargepoint
Company Website:
Job Title: Electric-Vehicle Order Mgt Specialist
Term: Entry +
Degree: Undergraduate
Major: Multiple
Industry: Electric-Vehicle
Location CA North
Description ChargePoint is seeking an Order Management Specialist to become a valued member of our small, but mighty Sales Operations team. 

  • Review and accurately process all hardware and software order requests including but not limited to new purchase orders, contracts, renewal subscriptions, customer support cases, and quote requests in a timely manner and in compliance with policy and procedure
  • Review order backlog reports with Operations and Customer Support on a daily basis to ensure on-time delivery of products and services
  • Answer order-related questions from internal and external customers in a timely manner
  • Create and maintain customers, products, and pricing in systems ensuring data integrity
  • Work closely with Finance to help resolve any hot issues that arise relating to orders
  • Provide day-to-day support to the sales team on opportunity management
  • Support Sales Operations Manager with projects as needed
Desired Skills:
  • Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
  • Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
  • Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
  • Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
  • Planning/organizing—the individual prioritizes workload and uses time efficiently.
  • Technical - the individual must have knowledge of Excel, and and ERP systems
  • Integrity – Must be above reproach and exemplify a high standard of character in all interactions
  • Confidence – Must present self in a humble yet capable manner and tackle tasks with confidence, particularly during times of increased pressure
  • A Bachelor's degree or equivalent practical experience
  • Experience with customer service, order management processes, and delivery timelines
  • Working knowledge of CRM and ERP systems
  • Exceptional verbal and written communication skills