Electric-Vehicle Assoc Delivery Mgr 19 views

Electric-Vehicle

The Associate Delivery Manager, Vehicle Prep is responsible for delivering an exceptional experience to our customers, developing employees, and managing day-to-day vehicle delivery operations. Our managers must deliver excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials. The ideal candidate has the technical acumen to be able to communicate effectively with internal teams, excellent time management abilities and is passionate about leading change and inspiring teams. This role directly supports Tesla’s mission by ensuring an exceptional and memorable buying experience for our customers. RESPONSIBILITIES  Lead a delivery vehicle preparation team of Vehicle Assistants, Detailers and Vehicle Coordinators  Actively set individual and team targets and actively train, coach, and develop them  Assist in the planning, implementation, and follow up of vehicle prep operational tasks and projects including, but not limited to: vehicle movement coordination in vehicle lots and delivery bays, delivery schedule monitoring, vehicle repairs, detailer performance, lot organization and maintenance, and coordinator support  Determine resources needed to ensure vehicle preparation for customer appointments are staffed appropriately  Support the recruitment and interviewing of candidates who possess the skills necessary to help achieve delivery vehicle prep goals.  Help control expenses, including staffing, supplies, and services  Work collaboratively with other departments, particularly Customer Experience, Delivery Operations, and Service  Represent Tesla in a professional and responsible manner when communicating with others both inside and outside the company  Proactively mediate and resolve any customer concerns regarding vehicle preparation and quality  Monitor daily deliveries, create reporting metrics, and actively review

Electric-Vehicle

More Information

  • Term Entry +
  • Company Tesla
Share this job