Energy-Efficiency Program Coordinator 13 views


Program and Operations support staff ensure smooth delivery of projects and programs, both internally and externally, while adhering to program, practice and operations guidelines. Program and Operations support staff roles often encompass multiple areas including data management, metrics and reporting, team facilitation and coordination, and process definition and improvement. Breadth of scope ranges from supporting individual programs, project or processes at the lower levels, to supporting entire functions (practices, business development, etc.) or the company at the higher levels. These roles tend to be more internal-facing than client-facing, although people in operations roles will often have direct client, customer or trade ally communication and contact.
Job Description

2-4 years’ experience
Bachelor’s degree preferred
Key Responsibilities:

Implement project work plan activities
Support coordinators, associates and management team
Process internal and external requests from team members and program partners
Enter, organize and report on program data
Attend project meetings and disseminate information to appropriate parties
Present data in an effective written format, including correspondence, spreadsheets and reports
Research and draft reports
Assess and process applications from program participants
Maintain lists of partners (program participants, utilities, industry organizations)
Provide support and review reports from subcontractors
Provide administrative support and assistance on projects
Deliver exceptional customer service via phone, email and in person
Proficiency in Microsoft Office
Prior experience in construction or customer service industry preferred
Strong writing and reporting skills
Experience with customer service
Ability to work with minimal supervision and communicate progress on tasks
Strong communication and interpersonal skills
Ability to work under stress, interruptions, and tight deadlines
Strong attention to detail, organization and process flow


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