Solar Collections Specialist 5 views

Solar

To undertake such a huge task, we need a Collections Specialist that will be a solid contributor and leader. The right candidate will utilize strong communication and negotiation skills to assist in resolving delinquent customer balances. This person will represent the company with a high standard of professionalism and will make it their priority to make a positive impact on the Customer Experience.

Key Job Duties:

Drive and manage multiple customers through an escalation process to help find unique solutions and bring the customer to 100% satisfaction with the company and resolve any outstanding balance
Utilizing existing customer escalation and write off procedures
Making recommendations to existing procedures in order to enhance the collections process
Builds and maintains a positive relationship with every customer interaction – manages all customer issues and escalations within the outlined scope
Determine path of completion for accounts that have successfully navigated through the Vivint Solar pre-default process
Engage with remote based employees (sales reps, office assistants, operations managers) to successfully identify problem areas and bring resolution to urgent needs
Necessary Skills and Experience:

Excellent written and oral communication skills, and a passionate world-class customer service aptitude
Strong organizational, problem solving and troubleshooting skills with precise attention to detail
Ability to deliver important information through effective mediums and track results
Ability to quickly acquire knowledge and teach it to others
Self-motivated and the ability to motivate and lead others
Demonstrates flexibility and responds positively to change
Ability to quickly identify a customer’s needs and provide creative solutions to new problems
Enjoy working in a fast-paced and goal oriented environment
Demonstrates the ability to maintain composure in stressful situations and diffuse upset customers
Bachelor’s Degree or equivalent experience preferred
1-2 years related experience.

Solar

More Information

  • Term Entry +
  • Company Vivint Solar
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  • Address UT
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