Sunrun is looking for a passionate and talented Collections Specialist.
Reporting to the Collections Supervisor, this position plays a critical role in supporting the daily operations of the Collections Department. This position will provide accounts receivable collections for existing customers. This is a key position and we are looking for a team player that can handle a multitude of duties/responsibilities, support cross-functional teams, and assist with special projects.
Daily review of A/R aging reports to identify delinquent invoices requiring immediate follow-up.
Contact delinquent customers by telephone, email, and letters according to collections policies
Engage Sunrun customers with the highest level of professionalism
Determine the reason for delinquency and work cooperatively with Sunrun Customers to resolve
Thoroughly and accurately document all collection efforts for each assigned account
Communicate regularly with leadership and peers on the status of accounts and escalations
Ensure all assigned accounts are managed in a timely and accurate fashion
Weekly review and reporting of collections metrics to track progress against monthly forecasted goals
Support cross-functional projects and teams.
Provide accurate and timely reporting of performance metrics
Complete other duties/tasks as assigned
Bachelor’s degree preferred and a minimum of two years of collections, accounts receivable, or customer service experience required.
In lieu of a Bachelor’s degree, a minimum of 5 years equivalent work experience required.
Oracle Experience preferred
Salesforce experience preferred
Excellent verbal and written communication skills with the ability to effectively and appropriately interface with a variety of individuals or groups on a frequent basis
Bi-lingual in Spanish is a plus
Process-minded with the ability to problem solve, detect patterns, and give advice on trouble shooting
Advanced Excel skills and an ability to work on complex issues.
The ability to work independently and under pressure to meet deadlines
Highly organized, self-disciplined and possess the ability to work in a fast-paced environment with a willingness to learn
Ability to perform normal office duties
Ability to operate office equipment including computers and determine accuracy of work
Ability to interact and participate in meetings
- Term Entry +
- Company Sunrun