Program and Operations support staff ensure smooth delivery of projects and programs, both internally and externally; while adhering to program, practice and operations guidelines. Program and Operations support staff roles often encompass multiple areas including; data management, metrics and reporting, team facilitation and coordination, and process definition and improvement. Breadth of scope ranges from supporting individual programs, project or processes at the lower levels, to supporting entire functions (practices, business development, etc.) or the company at the higher levels. These roles tend to be more internal-facing than client-facing, although people in operations roles will often have direct client, customer or trade ally communication and contact.
0- 1 years’ experience
Bachelor’s degree preferred
– 65%: Data entry of customer, contractor, and incentive information into program database. Scheduling for Technicians, Auditors, Account Managers and Program/Operations staff. Tracking and verifying program paperwork, files and correspondence. Payment processing.
– 5%: Exporting predesigned reports
– 20%: Staff meetings and other program support
– 10%: Special projects
Additional Job Description
this position will support compilation of spreadsheet data from condo sign up forms, prepare orders, and draft work order orders as required. Also, this position will provide support for data entry of EBR opportunities identified by MF field staff and process them through the HES EBR system.
- Term Entry
- Company CLEAResult