Operations Business Analyst 13 views


The Operations Business Analyst provides a range of operational and financial analysis and support for market processes such as registration, compliance and performance reporting. Working together with the guidance of leadership within the Market Operations Department, the Operations Business Analyst performs necessary tasks to analyze and prepare customer accounts for market registration, organize and process customer data using automated tools, perform data and trend analysis on customer data, track and report customer/portfolio performance, prepare data submissions to the market, and reconcile performance with settlement. The Operations Business Analyst may also be asked to obtain additional knowledge and have the flexibility to work across other regions as requested. This position may also require working outside of normal business hours during certain times of the year.

Principal Responsibilities:

The Operations Business Analyst is responsible for evaluating and analyzing customer data from an operational and financial perspective through collaboration with other business groups as well as performing market tasks/processes in accordance with standard operating procedures. Tasks include coordinating and collaborating with Sales and Customer Care groups to prepare existing and new customer accounts for registration into the various Demand Response programs, coordinating with Metering and Technology departments to process compliance data for submission to the market, analyzing customer and portfolio performance, preparing reports for review by management and reconciling performance and settlement to ensure we are settled correctly by the market. The Operations Business Analyst is responsible for ensuring that they are completing tasks in accordance with market rules and standard operating procedures and within the established timeframes. The Operations Business Analyst works closely with management to establish priorities and successfully drive maximum value for the business.

Additional Job Knowledge, Skills, and Abilities:

  • Ability to work well under pressure, remaining focused and calm in a fast-paced environment
  • Ability to work without supervision while carrying out duties
  • Ability to handle multiple tasks or assignments at the same time
  • Ability to communicate information clearly, both orally and in writing
  • Demonstrated ability to operate effectively in a team environment
  • Excellent troubleshooting and problem resolution skill
  • Organized, task oriented, and strong attention to detail
  • Competence with mathematics, technical concepts, and data and trend analysis

Minimum Requirement:

  • Bachelor’s degree
  • Must have basic Excel skills
  • Strong Microsoft Office skills
  • Must have experience working in a team setting

Preferred Qualifications:

  • Business or Economics Majors
  • 2 years of professional experience in the energy industry


More Information

  • Term Entry +
  • Company NRG Energy
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