Electric-Vehicle
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About EV Connect:
Established in 2010, EV Connect is a subsidiary of Schneider Electric which serves customers across 41 states in the U.S., including GM, Avista Utilities, Love’s Travel Stops, Verizon, Marriott, Hilton, Western Digital, SCE, New York Power Authority, and numerous municipalities. Globally, EV Confect’s reach extends across Europe, Australia, and Asia, removing carbon emissions from vehicles through the electrification of transportation. For more information, please visit www.evconnect.com and follow us on Twitter and LinkedIn.
Familiar with cellular and Wi-Fi network communications fundamentals.
You have a winning attitude and embody the concept of extreme ownership.
About EV Connect:
EV Connect is seeking an energetic problem solver to join our in-house technical support team. You will work directly with our customer support and HW vendor partners to troubleshoot and resolve EV charging station issues in the field and return stations to active service in the shortest possible timeframe.
Required: 2+ years of support role in the eMobility/EV Charging industry
Qualifications (You are):
Education:
The proper candidate will be comfortable with hardware and software technologies and able to execute effectively against demanding SLAs. Positive attitude, flexibility and a strong work ethic are critical to thriving in this position.
A critical and analytical thinker with a passion for solving customer issues.
Established in 2010, EV Connect is a subsidiary of Schneider Electric which serves customers across 41 states in the U.S., including GM, Avista Utilities, Love’s Travel Stops, Verizon, Marriott, Hilton, Western Digital, SCE, New York Power Authority, and numerous municipalities. Globally, EV Confect’s reach extends across Europe, Australia, and Asia, removing carbon emissions from vehicles through the electrification of transportation. For more information, please visit www.evconnect.com and follow us on Twitter and LinkedIn.
3-5 yrs. of relevant experience in technical support, computer / network programming, electrical contracting, customer support or related area
EV Connect is on a mission to build a better planet by enabling electricity as a transportation fuel. Through its innovative and open charging platform, EV Connect simplifies the set-up, management, and optimization of charging stations with premium customer service, from installation to driver support. EV Connect guides companies of all sizes in managing networks of chargers and delivers a seamless EV charging experience that empowers drivers.
Familiar with electrical/electronic concepts and applications.
Summary of Duties and Responsibilities:
Twitter
www.evconnect.com
Education:
Experience:
Bachelor’s Degree or equivalent in electronics, mechanical engineering or related technical discipline is required.
Experience:
Location: Raleigh, NC (On-site)
Paid time off (vacation and flex time), health insurance, life insurance, dental insurance, 401k.
Our Benefits:
The proper candidate will be comfortable with hardware and software technologies and able to execute effectively against demanding SLAs. Positive attitude, flexibility and a strong work ethic are critical to thriving in this position.
Willing to work flexible hours and overtime on short notice as customer escalations require.
Manage and execute actions on service tickets in conjunction with internal and external teams and partners.
Qualifications (You are):
Monitor network for proper charge station function and identify issues before they become apparent to the customer.
Provide technical recommendations to internal and external teams to resolve possible network communication issues.
Troubleshoot and identify issues within rigorous SLA timelines.
Analyze and provide clear feedback regarding issues that arise with hardware and software.
About the job
Available to be “on call” after normal working hours on a periodic basis.
Comfortable around a computer with experience in MS Office Suite, plus one or more Cloud-based ticket management systems such as Zendesk.
Work in conjunction with Hardware Partners and on-site technicians to guide resolutions for hardware issues in the field.
Summary of Duties and Responsibilities:
EV Connect is an Equal Opportunity Employer and requires proof of eligibility to work in the U.S.
A strong communicator capable of interacting professionally with colleagues, partners and customers in high pressure, time sensitive, environments.
Our Benefits:
Electric-Vehicle
More Information
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- Company EV Connect