Service Coordinator 36 views

EV/AV/EV Charging

Location: Charlotte, NC
Position Overview
Ensure efficient operations by overseeing & streamlining daily tasks, ensuring teams are properly assigned, deadlines are met, and operations run smoothly. Facilitate communication and coordination by acting as the key point of contact between different stakeholders, ensuring clear communication and seamless collaboration between teams, customers & management.

Responsibilities
– Team Coordination: Manage and oversee field service technicians and staff from service partners or customers to ensure tasks are completed efficiently and according to schedule.
– Client Communication: Act as the primary point of contact between the client and the on-site team, addressing any concerns or updates.
– Task Assignment: Allocate tasks to field service technicians based on their skills and availability, ensuring proper workload distribution.
– Quality Control: Monitor the quality of work performed on-site, ensuring compliance with applicable laws, company standards, and client expectations.
– Problem Solving: Quickly address any issues or disruptions that arise during on-site operations to minimize downtime.
– Reporting: Provide regular updates and reports to management regarding on-site activities, progress, and any potential challenges.

Qualifications
– Bachelor’s degree in business administration, project management, operations, or a related field. Alternatively relevant diploma or certification in logistics or operations.
– Experience in team management, project coordination, or client relations. Previous experience in a coordination role is an advantage
– IT proficiency: advanced knowledge of Microsoft Office suite. Knowledge of using service management tools and ERP-systems is an advantage.
– Technical knowledge: understanding of electrical systems or experience with DC fast charging stations and their components is an advantage.
– Certifications like Project Management Professional (PMP) or Certified in Production and Inventory Management (CPIM) is beneficial.

Skills
– Time Management: Efficiently manage time to meet deadlines and ensure tasks are completed within the required time frames.
– Communication: Ability to clearly convey information and instructions to teams, clients, and stakeholders, ensuring alignment and understanding.
– Organization: Strong multitasking and organizational skills to manage multiple tasks, schedules, and priorities efficiently.
– Problem-Solving: Quick and effective decision-making to resolve on-site issues or unexpected challenges with minimal disruption.

This position requires employees to work onsite at our facility in Charlotte and may involve various shift schedules, including evenings, weekends, and holidays. Candidates must be flexible and available to adapt to changing shift needs as required by the operational demands of the business.

Alpitronic is an Equal Opportunity Employer. Alpitronic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Alpitronic complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Applicants must be authorized to work in the United States. Visa sponsorship may be available for select roles.

Compensation for this role will be based on experience, location, and market conditions. A salary range will be provided where required by law.

WHY ALPITRONIC
Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).

WHAT MAKES WORKING FOR US SPECIAL
We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated and have a significant impact! Join us and be part of our team!

EV/AV/EV Charging