Multiple-Sectors
Location: PA
About the job
Company Overview
At Dynamic Energy, we’re on a mission to bring more distributed renewable energy online across the U.S. We develop, finance, and build large-scale commercial and community solar, energy storage, and EV charging projects for our customers and partners, providing them with the financial guidance, technical expertise, and tenacity to bring these important projects online.
We’re a diverse team of professionals with decades of combined experience in solar construction and development, including SEI-trained and NABCEP-certified installers, master electricians, safety professionals, mechanical and electrical engineers, and project and construction managers. Our approach is firmly rooted in providing our customers with reliable financial and policy advice to make the most of their investments, and built on a reputation for quality, integrity, and performance.
Dynamic Energy is a wholly owned subsidiary of Pattern Energy, a leading renewable energy provider committed to the sustainable development and operation of high-quality power facilities and transmission assets that bring low-cost clean energy to millions of customers.
Responsibilities
Job Summary
Provide first and second-level technical support across a modern enterprise environment. This role is responsible for troubleshooting hardware, software, and user access issues, with a strong emphasis on Microsoft cloud technologies, identity management, and end-user experience.
The ideal candidate brings hands-on experience supporting Microsoft 365, managing user identities in Microsoft Entra ID, and resolving authentication and access-related issues in a fast-paced environment
Key Responsibilities
Respond to and resolve technical support requests via phone, email, and ticketing system using ServiceNow
Excellent communication skills are a must (face-to-face, written, and telephone)
Good organizational skills, able to handle projects and prioritize tasks as they present themselves
Troubleshoot and support end-user issues across Windows devices, applications, and enterprise systems
Install, configure, upgrade, and remove software (Windows 10/11, Microsoft Office applications)
Provide hardware support including troubleshooting, imaging, and deployment of desktops and laptops
Support mobile devices and tablets including setup, configuration, and issue resolution
Microsoft Cloud & Identity Administration
Administer and support Microsoft 365 services including Exchange Online, Teams, and SharePoint Online
Manage user accounts, groups, and access in Microsoft Entra ID and on-premises Active Directory
Perform user lifecycle management (joiner, mover, leaver processes)
Assign, manage, and audit Microsoft 365 licenses
Troubleshoot authentication and access issues, including:
Multi-Factor Authentication (MFA) challenges
Account lockouts and login failures
Conditional access and access-related issues
Collaboration & Communication Tools
Administer and troubleshoot collaboration platforms including:
Microsoft Teams
Cisco Webex / Call Manager
Support SharePoint Online site creation, permissions, and troubleshooting
Endpoint & Systems Support
Support endpoint management tools such as Microsoft Intune and/or SCCM
Maintain and support asset management systems (e.g., LANDesk, SCCM)
Provide support for Lenovo ThinkPad laptops and Dell OptiPlex desktops
Customer Experience & Operations
Deliver excellent customer service through clear communication (written, verbal, and in-person)
Conduct new hire IT orientations covering systems, access, and support processes
Prioritize and manage multiple tasks, incidents, and requests effectively
Follow ITSM best practices including proper ticket documentation, prioritization, and SLA adherence
Escalate complex issues to appropriate teams as needed
Qualifications
Educational Requirements
4-year Degree in Information Systems /Computer Science or Associates/Computer Certification.
Required Work Experience
Minimum 2 Year’s Service Desk experience, some server administration a plus.
Experience
Experience/Qualifications/Education Required
Minimum 2+ years of Service Desk or IT Support experience
Hands-on experience with:
Microsoft 365 administration
Microsoft Entra ID / Active Directory user management
Troubleshooting login, access, and MFA-related issues
Experience with ServiceNow or similar ticketing systems
Familiarity with Microsoft Azure portal and basic administration concepts is a plus
Additional Requirements
Ability to work flexible hours, including occasional evenings or weekends
Strong organizational and time management skills
Ability to work independently and collaboratively in a team environment
Strong problem-solving and analytical skills
Understanding of security best practices (least privilege access, handling suspicious activity, etc.)
Dynamic Energy is an equal opportunity employer. Dynamic Energy does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, familial status or any other characteristic protected by law.
Multiple-Sectors
More Information
- Term Entry +
- Company Dynamic Energy