Solar Customer Account Coordinator | Austin, TX (On-site) 26 views

Solar

Location: Austin, TX (On-site)
Freedom Solar Power is one of the largest and fastest-growing solar installation companies in the United States. Founded in Austin in 2007, our residential business serves Texas, Colorado, Florida, North Carolina, and Virginia and our commercial business has a nationwide reach. At Freedom Solar Power, our strong reputation in the industry is based on our dedication to quality workmanship and outstanding customer service. The mission is to enable our customers to live more powerfully by harnessing clean, affordable, and reliable energy from the sun. We take great pride in living by these 6 core values:

Pride in Quality Craftsmanship

Go Above and Beyond

Put People First

Have a Humble Heart

Give a Damn

Shoot Straight

Freedom Solar Power is looking for an organized and detailed oriented Customer Account Coordinator to join our team. The Customer Account Coordinator is responsible for overseeing all customer accounts in regard to getting projects ready for installation. This role must have a solid understanding of the requirements needed for getting projects ready for installation and strong project management skills.

Essential Functions and Duties:

Submitting architectural improvement requests to HOAs (homeowner’s associations) and POAs (property owners associations) for solar panel installations, including all necessary communication and follow-ups with HOAs and POAs
Submitting interconnection requests to utilities for solar panel installations, including all necessary communication and follow-ups with utilities
Submitting for city/county permit approval for solar panel installations, including all necessary communication and follow-ups with cities and AHJs
Communicating with customers to obtain information about their project when needed, including following up when certain items are needed (i.e. a signature on an interconnection application)
Ensuring timely processing of HOA, interconnection, and permit applications. Tracking and submitting payments/receipts to Accounting
Working with the Customer Care team, Operations team, and Sales team in providing detailed updates on project statuses
Communicating with the Sales and Operations teams regarding details of projects, including inquiring on necessary details
Assist with other duties as assigned

Qualifications:

High School/GED degree (Bachelor’s degree preferred)
Prior solar/construction experience is strongly preferred
Must have Adobe Acrobat and Microsoft Office experience (including Excel and Word)
Must have excellent verbal and written communication skills

Knowledge, Skills and Abilities:

Detailed orientated
Strong organizational skills
Project Management skills
Ability to multi-task
Excellent customer service skills
Must have strong verbal and written communication skills
Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)
Professional demeanor

Freedom Solar Power recognizes that talented people are attracted to companies that provide competitive pay, upward mobility, and an exciting fast-paced culture. For this reason, we offer a growing Benefit Plan that includes the following:

Medical, Dental, and Vision Insurance

401(k) Employer Matching

100% Company-Sponsored Short-Term Disability

Weekly Pay Dates, Paid time off, and Company paid holidays

Career advancement opportunities!

Solar