Solar Customer Care Associate | Lehi, UT 24 views

Solar

Location: UT
Dayaway Comment: Recent grads sometimes accept an internship or non-college degree position as a way to get into a cool sustainable energy company and as a temporary ‘pass through’ path to climb the ladder to a permanent position matching their true potential.

About the job
About LGCY Power

LGCY Power is seeking highly motivated industry specialists to join our growing team of elite solar professionals. We are seeking individuals who are ready to help us deliver on our mission: to provide an extraordinary customer experience while becoming the best version of ourselves and helping others do the same. LGCY is one of the fastest-growing residential solar providers in the nation since 2014 and has been recognized as a “Best Places to Work” by Glassdoor.

Position Summary

The Bilingual Customer Care Associate plays a crucial role in supporting our customers by responding to inquiries, resolving issues, and providing technical support through the appropriate channels. This role requires strong interpersonal skills, attention to detail, and a customer-focused mindset to ensure a positive customer experience.

Responsibilities

Provide technical support to customers in both English and Spanish
Ensure timely response and resolution to customer inquiries
Work collaboratively with internal departments to ensure customer needs are adequately addressed
Deliver a positive customer experience in every interaction
Develop and maintain knowledge of company products and services
Provide consistent status updates to appropriate parties
Maintain accurate records and notes within CRM systems
Complete all other duties as assigned

Minimum Qualifications

High school diploma or equivalent required
Bilingual fluency in English and Spanish (written and verbal) required
Ability to spend considerable time at a desk using a computer in a regular office environment
Strong interpersonal skills needed to manage customer needs and expectations
Detail-oriented with the ability to manage multiple tasks and priorities
Ability to efficiently navigate and work within multiple CRM systems
Proactive, self-motivated, and dependable
Ability to work effectively in a detailed and fast-paced environment
Strong verbal and written communication skills
Proficient in Microsoft Office
Ability to identify problems and determine possible solutions
Strong time management and organizational skills

Preferred Skills and Experience

Previous experience in the solar industry preferred
1+ years of customer service experience preferred
Experience using NetSuite or similar CRM systems is a plus

Job Type

Full-time (30–40 hours per week)

What We Offer

Generous 401(k) option with employer match
9 paid holidays
Attractive benefits package including medical, dental, and vision coverage
Competitive PTO
Opportunity for career development and advancement with a rapidly growing company
High-energy, fun, and friendly culture

LGCY Power is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity or any other category protected by applicable federal, state, or local laws.

LGCY Power uses the E-Verify employment verification program.

Solar