Smart-Grid Client Support Analyst 15 views


We seek a Client Support Analyst to work with the Client Management team. This individual will assist a group of key account managers in meeting client expectations. Key job responsibilities include communicating with clients at a plant and corporate level via reports, online deliverables, information gathering, phone interaction and meeting participation through utilization and expertise in Excel and Power Point.The required character traits and job accountabilities are listed below.

Character Requirements: 

  • Integrity: demonstrates this in all interactions.
  • Decisiveness: has the ability to sort through information and make appropriate and timely decisions.
  • Initiative: recognizes and acts on what needs to be done without being asked to do it.
  • Diligence: energized by being diligent in meeting deadlines and completing tasks on time.
  • Thoroughness: pays close attention to detail and produces accurate work in a timely fashion.
  • Responsibility: understands expectations and follows through in accomplishing them.

Position responsibilities: 

  • Responsible for producing and generating client reports
  • Support client team in presentations and meetings
  • Provide client training on Schneider Electric’s client website, Resource Advisor
  • Facilitate rollout between client and Utility Bill Management (UBM) Implementation Team
  • Function as the primary client contact after UBM implementation is complete
  • Facilitate new client rollout with internal & external teams
  • Establish relationships with clients at the plant and corporate level, as appropriate and needed
  • Review and prepare the recommendations and provide to the Client Manager for issuance to client
  • Review, prepare, and deliver client’s rate change notifications
  • Initiate, review, report, and deliver budgets and responsible for follow up questions and reports.
  • Field customer inquiries and complete ad-hoc client requests
  • Interact with internal teams and team members to serve the client’s needs
  • Understand and adhere to the processes and controls of Schneider Electric
  • Elevate and communicate potential breakdown of systems, policies, and procedures
  • Contribute to process enhancement and new process development

Essential skills and qualifications: 

  • Strong customer service, analytical and organizational skills
  • Proficiency in Outlook, Word, Excel & Power Point
  • Strong initiative and ability to work in a fast paced, changing environment
  • Strong communication and composition skills, specifically with plant and corporate level management
  • Bachelors degree or equivalent experience

Non-essential skills and qualifications: 

  • Energy industry terminology and standards preferred


More Information

  • Term Entry +
  • Company Schneider Electric
  • This job has expired!
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Smart-Grid & Energy-Efficiency sectors
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