Wind-Energy Customer Account Mgr 7 views



  • Develops and maintains productive working relationships with assigned customer accounts for the North American Service organization that are long-term and focus on capturing repeat business
  • Communicates key aspects of Service and Warranty contract obligations to internal stakeholders.
  • Participates in cross-functional meetings to stay abreast of technical and commercial issues impacting assigned accounts. Informs team of problems anticipated to impact customer satisfaction.
  • Monitors compliance with Service and Warranty contract provisions, informing stakeholders of identified risks and mitigation strategies.
  • Pursues opportunities for account growth and new business development with assigned accounts based on customers needs and interests including WTG upgrades and after-contract sales.
  • Delivers on KPIs, including customer satisfaction, WTG upgrades and after-contract sales and margins.
  • Works with Project Management to ensure a smooth account handoff upon project COD. Ensures plans to close open customer issues are prepared, assigned and communicated to the customer.
  • Manages preparation, distribution, collection and analysis of customer satisfaction surveys. Works with stakeholders to address issues so that customer satisfaction levels can be maximized.
  • Prepare cost calculations, risk calculations, and other Service quotation economic analyses for new unit Service sales and Service contract renewals.
  • Schedules customer meetings and travels to customer locations as required.
  • Provides regular updates on account activities to the Service Sales Manager.
  • Monitors wind market trends and stays abreast of customer news and events. Represents Nordex at trade shows and other industry events in a professional manner.
  • Maintains account files in an orderly manner
  • Other responsibilities as assigned


  • Bachelor’s degree in a engineering or business discipline, or equivalent work experience
  • Master’s Degree in engineering or business preferred
  • Excellent organizational management, analytical, technical writing and interpersonal communications skills
  • Demonstrated ability to manage several activities / projects at once, to organize / prioritize work, to meet deadlines and to prepare plans and customer communications
  • Motivated, goal oriented, persistent and a skilled negotiator
  • High level of initiative and works well in a team environment
  • Previous customer service experience required
  • Handles stressful situations and deadline pressures well
  • Plans and carries out responsibilities with minimal direction
  • Technical knowledge of generators, gearboxes, motors, power converters, switchgear, hydraulic systems, electrical systems and control systems is preferred
  • Fluency in Spanish is a plus

Job Type: Full-time

Required experience:

  • Wind Energy: 2 years

Required education:

  • Bachelor’s

Job Location:

  • West Branch, IA

Required language:

  • English

Required travel:

  • 50%


More Information

  • Term Entry +
  • Company Nordex
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