Smart-Grid Service Engineer | San Francisco, CA (Hybrid) 14 views

Smart-Grid

Exceptional written and verbal communication.
A more flexible & distributed grid.
⚡ Flexible hours and unlimited PTO
Our CEO, Arch Rao⁠—former head of the Tesla Powerwall team⁠—fosters an energetic and collaborative environment, with a strong emphasis on maintaining work-life-balance across the organization.
Demonstrated propensity to solve challenging technical problems.
Bonus Qualifications
All-electric everything.
Empathy for customer problems and drive to continually improve their experience with the SPAN brand and our products.
The Role
About You
SPAN is growing fast and we’re looking for a Service Engineer to support our technically-minded installers and non-technical homeowners. This role involves driving the resolution of technically challenging and diverse issues in the field; as such it requires a generalist’s mindset and an eagerness to learn and develop broad expertise of SPAN’s products, across hardware and software. A SPAN Service Engineer is patient, empathetic, and eager to drive process and product improvements to ensure an excellent customer experience.
We’re hiring talented individuals who are driven by success and are passionate about shaping the future of renewable energy. If that sounds like you, we’d love for you to consider joining the rapidly growing team at SPAN.
Define and document service procedures to enable 3rd party installers and electricians service SPAN products in the field.
Making home energy more accessible, intuitive, and convenient.
At SPAN, we believe that powering your home with clean energy should be a simple and delightful experience that is at its essence human-centered and technology-forward.
Our core values include:
A more flexible & distributed grid.
Service Engineer
Use data analysis to identify opportunities for product & process improvements.
⚡ Competitive compensation + equity grants at a well-funded, venture-backed company
Understanding of solar, residential energy storage, embedded electronics, power electronics, AC and DC power, and/or electric vehicle service equipment (EVSE).
SPAN embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
⚡ Comfortable, sunny office space located near BART and Caltrain public transit
Experience with working in ticketing systems (e.g. Zendesk, Jira).
About the job
⚡ Strong focus on teambuilding and company culture (events, meet-ups, clubs)
We are seeking a Service Engineer who has:
Technical troubleshooting experience (e.g. reading software logs).
Headquartered in San Francisco’s vibrant SoMa neighborhood, we are an eclectic group of creative thinkers who value open communication, teamwork, and a ‘make it happen’ approach to addressing complex challenges.
⚡ Comprehensive benefits (including medical; dental, vision, life and disability insurance)
Be involved with lab and field product testing to replicate issues and investigate product improvements.
Interested in joining our team? Submit an application today and we’ll be in touch with next steps!
Support installers and homeowners via phone and email.
Our Mission
Work with manufacturing & engineering teams to perform root cause analysis (RCA).
Work with manufacturing & engineering teams to perform root cause analysis (RCA).
Experience working on hardware root cause analysis.
Making home energy more accessible, intuitive, and convenient.
Enabling homes and vehicles to be powered by the sun.
Our Mission
Experience with working in ticketing systems (e.g. Zendesk, Jira).
SPAN develops products that accelerate the rapid adoption of renewable energy in the home. The flagship SPAN Smart Panel is the first true evolution for the traditional home electric panel, harnessing enhanced technology for metering, monitoring, and control. An expanded product suite of intelligent, integrated solutions radically lowers the cost and complexity of energy upgrades–including solar, batteries and EVs–empowering homeowners to be active, resilient and informed players in the energy market.
Exceptional written and verbal communication.
Location: San Francisco, CA (Hybrid)
Bachelor’s Degree in Engineering or equivalent experience.
We would love to hire someone who has:
Bachelor’s Degree in Engineering or equivalent experience.
Experience with databases and creating software tools for automated analysis (SQL, python).
Demonstrated propensity to solve challenging technical problems.
The Perks:
Technical troubleshooting experience (e.g. reading software logs).
Experience with databases and creating software tools for automated analysis (SQL, python).
Life at SPAN
Support installers and homeowners via phone and email.
Serve as the customer advocate for product improvements and feedback to the engineering team, and help define requirements for future products & design iterations.
Required Qualifications
Serve as the customer advocate for product improvements and feedback to the engineering team, and help define requirements for future products & design iterations.
Use data analysis to identify opportunities for product & process improvements.
Building resilient homes with reliable power.
Our Mission & Values:
Define and document service procedures to enable 3rd party installers and electricians service SPAN products in the field.
Understanding of solar, residential energy storage, embedded electronics, power electronics, AC and DC power, and/or electric vehicle service equipment (EVSE).
Be involved with lab and field product testing to replicate issues and investigate product improvements.
Empathy for customer problems and drive to continually improve their experience with the SPAN brand and our products.
What you’ll do
Enabling homes and vehicles to be powered by the sun.
Building resilient homes with reliable power.
Experience working on hardware root cause analysis.
All-electric everything.

Smart-Grid